Bonfield

WARRANTY
In our commitment to your satisfaction, we provide the following protective measures for the warranty of Timepiece(s) supplied by the Seller:

1. Defective Timepieces:

• The Seller undertakes to rectify or, at its sole discretion, replace defective Timepiece(s) free of charge within an agreed time, to be mutually determined from the date of delivery.
• Conditions for Warranty:
• The Buyer must promptly notify the Seller in writing upon discovering a defect.
• The defect must result from faulty design, materials, or workmanship of the Seller.
• Replacement delivery time may be affected by factors beyond the Seller's control, including lead times from the Timepiece(s) manufacturer.
• If requested by the Seller, any Timepiece(s) for rectification or replacement must be returned to the Seller at the Buyer's expense.

2. Third-Party Supplied Timepieces:

• Warranties provided to the Seller by a third party in respect of Timepiece(s) shall be passed on to the Buyer.

3. Warranty Classes:

• Pristine Timepieces:
• Include an International Worldwide Warranty from the manufacturer's authorized dealer or agent. Service and support should be sought from the manufacturer's authorized service centre.
  
• Pre-Owned Timepieces:
• Warranted by the Seller against mechanical defects or failure for sixty (60) months from the purchase date, subject to terms and conditions.
• Excludes Pre-Owned Customized Bejeweled Timepieces, with warranty terms explicitly detailed in the Official Certificate/Receipt issued at the time of purchase.
  
• Commission Timepieces:
• Sold "as-is" without warranty. However, the Buyer and Seller may negotiate an in-house warranty independently, if desired.
• The remedies outlined in this Clause do not affect other terms and conditions within the agreement.

4. Limitation of Liability:

• The Seller holds no liability for representations made before the contract, and any liability is limited to the contract price.
• This limitation does not apply to cases of death or personal injury resulting from the Seller's negligence or that of its employees or agents.

5. Cancellation and Termination of the Contract:

• If the Buyer cancels or terminates the contract, payment or a portion thereof shall be forfeited to the Seller.
• For cancelled or terminated Timepiece(s) within the contract, the Seller will refund 50% of the value.

6. Return Policy:

• Timepiece(s) purchased online may be returned under specific circumstances.
• The Seller must be notified of any discrepancies within three (3) working days of receipt.
• The Seller will confirm the acceptance of the return and provide a full refund, excluding reasonable transport and/or dispatch charges, if any.

7. Cancellation Policy:

• The Seller reserves the right to cancel an order under various circumstances, including unavailability, impossibility of delivery, or suspicion of fraud.
• If the Seller cancels an order placed before 5.00 pm Pacific Time on the same day, the Buyer is entitled to a full refund of the Purchase Price or installment already paid.

PERSONAL DATA PROTECTION POLICY
This document ("Data Protection Policy") outlines how Bonfield Private Limited manages Personal Data, as governed by the Singapore Personal Data Protection Act (No. 26 of 2012) ("the Act").

By engaging with us, submitting information, or subscribing to any Products and Services, you expressly agree and consent to the policies outlined herein by Bonfield Private Limited.

This Data Protection Policy is supplementary and does not supersede any prior consents you may have granted to Bonfield regarding your Personal Data. Your consents herein are additional to any legal rights the Companies may possess to collect, use, or disclose Personal Data.

Bonfield may periodically update this Data Protection Policy to align with future developments, industry trends, or changes in legal or regulatory requirements. Subject to your legal rights, you are bound by the prevailing terms of this Data Protection Policy as updated on our website (www.bonfield.com.sg/terms-of-use). Regularly check our website for the latest information on how your Personal Data is handled.

PERSONAL DATA
In this Data Protection Policy, "Personal Data" refers to any data, true or otherwise, about an identifiable individual. Examples include name, NRIC, passport details, contact information, and other relevant data.

COLLECTION OF PERSONAL DATA
We collect Personal Data through various channels, including but not limited to:

1. Application forms for our Products and Services
2. Interactions with customer service via calls, letters, meetings, or emails
3. Usage of our services, websites, and apps
4. Requests for contact inclusion in mailing lists
5. Responses to promotions, initiatives, or additional information requests
6. Interactions with marketing representatives and customer service
7. Information from business partners, third parties, and references
8. Information provided for other reasons

When browsing our website, Personal Data is not automatically collected unless voluntarily provided or logged in with account credentials. If Personal Data about a third party is provided, you confirm having obtained their consent for data provision.

Ensure all submitted Personal Data is complete, accurate, true, and correct to facilitate the provision of requested Products and Services.

PURPOSES FOR COLLECTION, USE, AND DISCLOSURE OF PERSONAL DATA
Bonfield collects, uses, and discloses Personal Data for various purposes, including but not limited to:

1. Responding to queries and requests
2. Managing administrative and business operations
3. Facilitating business asset transactions
4. Matching Personal Data for listed purposes
5. Resolving complaints and handling requests
6. Preventing, detecting, and investigating crime
7. Providing media announcements and responses
8. Monitoring or recording phone calls for quality assurance
9. Organising promotional events
10. Legal and dispute resolution purposes
11. Conducting investigations related to disputes, billing, or fraud
12. Analysing usage for service improvement
13. Additional purposes related to the above

Additionally, Bonfield may collect, use, and disclose Personal Data for "Bonfield Additional Purposes," including analytics, market research, providing additional Products and Services, and communication of advertisements.

DISCLOSURE OF PERSONAL DATA
Subject to applicable law, Personal Data may be disclosed to related corporations, employees, service providers, and other authorized parties for the listed purposes. Bonfield takes reasonable steps to protect against unauthorised disclosure.

USE OF COOKIES
Cookies are utilised on Bonfield websites for various purposes, including enabling features, building user profiles, improving website efficiency, administering services, and establishing usage statistics. Users have the option to disable cookies but may experience reduced website functionality.

Bonfield is not responsible for the Personal Data policies of third-party websites linked to Bonfield's site.

CONTACTING US
For inquiries, feedback, withdrawal of consent, or access and correction requests related to Personal Data, contact Bonfield via email (info@bonfield.com.sg).

If Personal Data was provided by a third party, contact that organisation or individual for related queries and requests.

Withdrawal of consent may impact our ability to provide Products and Services, potentially resulting in the termination of agreements with Bonfield.

GOVERNING LAW
This Data Protection Policy and website use are governed by Singapore laws.

GRADING OF WRISTWATCH
In delineating the condition of Timepieces, the term "Grading of Wristwatch" is employed for illustrative purposes, as outlined below:

• Pristine: Denotes a new, unworn timepiece
• Mint Plus: Signifies a previously owned watch, though never utilised or worn
• Mint: Represents an immaculate condition, reflecting careful maintenance
• Near Mint: Indicates a timepiece that has undergone comprehensive servicing or repair to meet factory specifications
• Fine: Conveys adherence to factory specifications with subtle hairline scratches
• Average: Maintains factory specifications but exhibits some hairline scratches, potential stains on the dial, and/or a conceivable chip on the crystal
• Fair: Characterised by hairline stains, discolourations on the dial, a well-worn case, and potential replacement of one or more components

PICTORIAL REPRESENTATION
All images are captured by our in-house photographer, exclusively featuring the actual watch. We refrain from duplicating content from catalogues or any other external sources.